Premier Computer Solutions (PCS) - Terms and Conditions of Trade : Consumer & Business

Premier Computer Solutions (PCS) - Terms and Conditions of Trade :
Consumer & Business 


1. General :

1.1 Consumer sales/returns (between Premier Computer Solutions, PCS) and the customer/consumer(members of the public) are protected under UK law via the Distance Selling Act. Customers have the right to return any ordered product within 14 days of purchase. Goods must be returned in the original condition and packaging with all accessories as shipped(including power adapters, power leads, other accessories as ordered, etc and any software the customer has installed must be uninstalled prior to return. Once goods are inspected and passed to be fit for resale,  the customer shall receive a refund within 30 days of the product being returned back to Premier Computer Solutions. Most refunds are processed within 14 working days though. Customers are advised to send goods back with a suitable fully insured courier and mark the box FRAGILE. Original packing as used by PCS when the goods were sent must be used. 
Any software (on CD/DVDs) if included, must be returned sealed and fit for resale. Returns may be rejected and no refund made if any of the terms in Section 1.1 are violated. If this is the case its the customers responsibility to transit the rejected goods back to themselves within 14 working days of notification.

If a customer claims a fault and uses this as a basis to return goods then a restock charge of 20% plus original delivery cost will be taken from the refund due if there is NO FAULT present or found.  Software is not covered under our warranty and if a specific function is not working because of software setup/driver issues then we reserve to charge a 20% restock fee. Only hardware faults  that are actually present when tested & confirmed by us will be mean no 20% restock fee and a refund of the purchase price will be made less the original delivery cost,  as this is non-refundable.  
1.2 Deliveries :
Customers are advised to sign for all goods "unchecked" when they receive the delivery. If the product arrives damaged then the customer must inform us within 24 hours as we need to submit a claim with the courier. Premier Computer Solutions (PCS)  will endeavour to replace goods/repair goods as soon as the damaged goods are returned back to us. There maybe an occasion where the courier may come and collect the goods for inspection from the customer should they arrive damaged. PCS will always send goods in suitable packing and marked FRAGILE where applicable. 

Goods are usually shipped on a 2 day working day delivery schedule from customer delivery notification and order acceptance confirmation. International orders may take extra time to be delivered. 

International Orders : Goods maybe subject to your destination countries import charge unless your delivery address is located in the EU/UK where goods are shipped with no import charges.
The customer is solely responsible for any import charges/tax charges payable before goods are delivered. The destination countries Customs Department may delay delivery until customs/import charges are paid by the customer. PCS is not responsible for any import/customs charges payable. International deliveries maybe delayed whilst the destination countries Customs Department process customs clearance for the goods. Once again PCS is not responsible for this delay. 
1.3 Warranty :
The stated warranty period is shown with the product for sale on the website. PCS offers upto 2 year warranties on products as standard. Extended warranties upto 5 years are available on request at time of purchase and at additional cost. Generally the warranty does not include consumable items such as laptop batteries. Batteries in our refurbished laptops may work or not. If you need battery life like new please inform us at time of purchase and a optional add cost can be conveyed to you. Most batteries in refurbished laptops will give at least 1/2 hour or more run time but we do not guarantee this. All refurbished laptops are supplied with mains ac adapters. Goods returned under warranty may be inspected for  physical damage and if any damage/mis-use/liquid spillage is suspected then the warranty may be voided. Customers also are not allowed to upgrade products whilst in the warranty period as this will invalidate their product warranty with PCS. The warranty is non-transferable and is only applicable for the original named purchaser of goods. The customer whether they are local to the UK or based Internationally , is responsible for return delivery costs if whilst under warranty the goods need to be sent back to us for repair.
International customers are responsible for the full cost of delivery both sides, if goods need to sent back for repair whilst under warranty. 

Goods are shipped with UK specification power leads/plugs. International customers outside the UK may need adapter plugs. 

1.4 Goods Pre-Inspection and Cleaning
ALL goods are cleaned and fully tested/refurbished prior to dispatch to the customer, as soon as the payment is accepted and cleared. Refurbished does not mean PCS will replace consumable items such as laptop batteries even if they don't work.  Until payment is accepted and cleared the sale is not complete and PCS may refuse any order for any reason. The customer shall be kept fully informed if this case arises.
1.5 Security / Secure Online Website Ordering / Cookies Policy
PCS operates a fully secure and validated website Please see "PADLOCK" symbol in the web browser website address above.

Customer data including credit/debit card transactions are transmitted and encrypted as to what the current digital security law dictates at time of online payment. PCS does not store any credit/debit details and the online order is fully secure end to end. Customers can set up a login account for future use and if this is the case,  cookies(stored internet data specific to the customer) are installed on the local computer system. Only customer address/name details are stored in these "cookies" and not any credit/debit card details. PCS uses highly secure payment systems from popular fully accredited third party providers, STRIPE and PAYPAL to process online payment when credit/debit cards are used to pay for an online order. Goods are are only shipped to the registered card billing address/seller protected eligible Paypal customer delivery address with no exceptions. The address the customer enters as a billing address is always verified with the card issuer at time on online payment transaction. ALL card details are checked including card billing address, three digit security code of card, etc. If for any reason these details are not returned verified and validated e.g matching the original card billing address, matching the security code of the card then PCS may refuse to process the order and it will be cancelled.


B2B business to business sales between PCS (Premier Computer Solutions) and a business (sole trader, limited company, PLC) have the same terms and conditions of trade as detailed in Section 1 above,  EXCEPT that the Distance Selling Act does not apply to B2B sales or business sales. For this event PCS offers a 7 day product return for a refund instead of 14 days afforded by the Distance Selling Act to consumers (general public customers). All the remaining Section 1 terms and conditions applicable apply to B2B sales regardless. 

Your statuary rights under UK law are not affected.

Its your responsibility to fully understand and read Premier Computer Solutions online terms and conditions prior to purchase/ordering via the online website or telephone. By submitted your order online or by calling us and ordering via telephone, Premier Computer Solutions assume you have fully read and understood fully our terms and conditions of trade.